All about shopping
What is the mode of transport?
We send via transport service:
Courier - package in hand (price 4,7 Eur)
Free transport
You can get free shipping with us when ordering over 60 Euros.
What are the payment methods?
in cash / by payment card - when picking up the package in person at a store in Třinec ČR
cash on delivery - when picking up the package (0.6 Eur)
by bank transfer - (within 2 days)
payment online - money immediately transferred to our account
What are the payment methods?
cash / payment card - when picking up the package in person at the store in Třinec
cash on delivery - at the carrier when picking up the package (29 CZK)
by bank transfer - account number - Raiffeisenbank - 268371961/5500
payment online - money immediately transferred to our account
For abroad, shipping is calculated separately - we will send you an individual price. We will be happy to send you shipments outside the Czech Republic. We perform the calculation individually according to the country of destination and the size of the shipment. Please do not pay for the order, wait for a contact from us or contact us by e-mail to expedite.
Parameters of standard shipments:
Maximum shipment weight: 5 kg
Maximum size of one side of the shipment: 70 cm
Maximum sum of the dimensions of all three sides of the consignment: 120 cm (eg a consignment measuring 50 × 40 × 30 cm)
Minimum dimensions: 10 × 7 × 1 cm
Maximum cash on delivery: CZK 20,000
When will you receive the goods?
The order is usually dispatched within 24 hours. If the goods are not in stock and the delivery time is longer, we will contact you immediately and inform you of a later delivery date. When paying in advance, we ship only after receiving the amount on our account. The price of goods includes VAT.
General Terms and Conditions
The business conditions define the rights and obligations of the seller and the buyer in the online stores www.tiandeeshop.sk operated by AMRES TECH, s.r.o., IČ: 268 371 96, kept at the Register Court in Ostrava, insert 28026 (hereinafter referred to as the "seller"). The company AMRES TECH, s.r.o. is both an importer and a supplier of goods offered in this online store. Business conditions are an integral part of the concluded purchase contract between the seller and the buyer. The purchase contract is concluded at the time of confirmation of the buyer's order by the seller.
Money back guarantee
If the buyer is a consumer within the meaning of the Civil Code and the contract was not concluded in person at the seller's premises, the buyer has the right to withdraw from the contract within 14 days of receipt of the goods without giving a reason. If you decide to withdraw from the purchase agreement within this period, you must meet the following conditions:
the goods must be in the original undamaged packaging,
the goods must not be damaged, the shipment must be complete as you received it, including instructions, original proof of purchase and warranty card,
send the goods by registered mail and insured, otherwise we are not liable for loss or damage on the way to us,
the goods may not be sent cash on delivery, the goods sent in this way will not be accepted by us
If you meet all the specified conditions for the return of goods, we will send the money back for the goods by transfer to your bank account within 30 working days. To withdraw from the contract, the buyer may use the Form for withdrawal from the contract, which forms an annex to these General Terms and Conditions.
Complaints Procedure
The warranty conditions are governed by the applicable legal standards and warranty conditions. The warranty conditions can be viewed at the tianDe store in Třinec.
You can file a complaint about the detected defect or damage without undue delay by e-mail to tiande.3nec@seznam.cz, in writing by post or in person at the company's premises.
Defect notification must include:
Buyer's name,
address,
phone,
e-mail adress,
invoice number,
description of the defect,
description of its origin,
date of discovery
In the event that a defect occurs in the goods that is a material breach of contract, the buyer has the right under the law:
to eliminate the defect by delivering a new item without a defect or by delivering a missing item,
to eliminate the defect by repairing the thing,
for a reasonable discount from the purchase price,
withdraw from the contract
You are obliged to notify the selected method of remedying the defect without undue delay after notifying the defect. You cannot change the selection made without your consent. If the defective performance is a minor breach of contract, the buyer has the right to:
to eliminate the defect,
at a reasonable discount from the purchase price
The goods must be delivered complete, including proof of sale. If the seller sends goods different from those specified in the buyer's order, the buyer has the right to exchange for the correct goods (the cost of replacement is paid by the seller). Replacement is only possible if the shipped goods are unused and in the original packaging.
If an error occurs on the part of the buyer when filling out the order, the goods will be exchanged for the required ones, but only in the same or higher value (costs are paid by the buyer). Replacement is only possible if the goods are unused and in the original packaging.
Complaints about goods that have been defective and damaged as a result of incorrect and unprofessional use will not be accepted. The seller does not accept liability for damage caused by improper use of the goods and functional properties, as well as damage caused by external events. In the event of defects in such goods, there is no right to file a complaint. In the case of sending the goods back to the seller, the buyer must pack the goods in the original packaging. If this is not possible, they will provide replacement packaging, in which case it is responsible for defects in the goods caused during transport by any insufficient protection of the goods.
Refund 35%
The refund is made by inserting a bonus discount on the customer's profile. The customer can then use the discount for the next purchase, when he checks the option to apply the discount in the basket and the order is reduced.